Keep taking enquiries while you're on site. From an urgent plumbing call to a major building project, capture the details and get them to the right person.
After speaking with plumbers, heating engineers, electricians, builders, insulation specialists and pest-control businesses, we've identified some common challenges: missed calls during site work, urgent jobs that need attention, valuable enquiries going to voicemail and pressure during busy periods.
Plumbers, electricians and pest-control specialists cannot always stop safely to answer the phone. Enquiries may be missed while hands and attention are on the job.
Loft conversions, extensions and construction projects often start with a phone enquiry. The building case studies show how slow first responses can put valuable opportunities at risk.
Burst pipes and time-sensitive requests cannot always wait until the engineer finishes a site visit. Missing the urgency can delay the next action.
Seasonal insulation demand and separate regional phone numbers create uneven call coverage and disconnected handovers.
Configured around your business's processes and the systems you use.
Let our advanced AI answer calls professionally when you can't. Take messages, schedule appointments, and handle basic inquiries automatically.
Intelligently routes calls based on caller needs, time of day, and your availability.
Your team gets an instant SMS whenever the AI books a new job in or flags a caller that needs a personal callback — so nothing is ever missed.
All your messages organized and accessible instantly. Get voice messages transcribed and delivered via email, SMS, or app notification.
See how trades and construction businesses have used Smart Follow Ups to capture enquiries and stay responsive while working on site.
the plumbing business was losing emergency callouts to voicemail. Smart Follow Ups's AI receptionist now answers every call 24/7, triages emergencies, captures job details, sends SMS summaries and processes payments through Stripe — without the team ever touching a phone.
A Coventry plumbing and heating firm was missing emergency leads every night to bigger 24/7 outfits with overnight call handlers. Then the Smart Follow Ups AI chat widget caught a flooded restaurant kitchen at 11:04pm on a Tuesday, flagged the word "emergency" in the visitor's first message, and SMS'd the owner's mobile in under two seconds. By midnight the van was on site. By 4am the job was done and invoiced for £4,127.
A respected building firm in Sheffield was losing high-value projects because enquiry calls went unanswered while the team was on site. Smart Follow Ups's AI receptionist now answers every call instantly, qualifies the project scope and budget, explains the build process, books a site survey, and sends an SMS confirmation — all before a competitor has listened to their voicemail.
A growing national building group was losing high-value leads because regional offices answered inconsistently, site managers couldn't take calls, and evening enquiries from homeowners went to voicemail. Smart Follow Ups's AI receptionist now provides a single, professional front door for every call — qualifying projects, routing to the correct regional team, booking site surveys, and giving a 30-person multi-region operation the instant responsiveness of a one-man local builder.
the electrical contractor in Birmingham was losing commercial contracts to competitors who answered faster — not quoted better. Smart Follow Ups's AI receptionist now picks up every call instantly, sounds like a professional office, captures full job briefs with site address and scope, and sends Carl a complete email summary before he's even left the current site. The result: 55% more contracts won and £6,200 per month in additional revenue.
the loft insulation company is a specialist loft insulation and restoration company covering the North West of England. With installation teams on site all day and call volumes spiking every winter, the phone was going unanswered and surveys were being lost to competitors. Smart Follow Ups's AI receptionist now answers every call instantly, qualifies homeowners for ECO4 government grants, captures property details, books free survey appointments, and sends SMS confirmations — turning every enquiry into a scheduled visit.
An independent pest controller in Birmingham was losing urgent callouts to national operators who had 24/7 call centres. Smart Follow Ups's AI receptionist now answers every call in seconds, captures the pest type and urgency, takes property details and access information, books same-day callouts, and sends SMS confirmations — giving Brian the same instant-answer capability as a national chain at a fraction of the cost.
A heating engineer's year is upside down. Winter is boiler breakdowns at all hours; summer is silence. Every customer whose boiler was fitted or fixed should be having it serviced once a year, and almost none of them remember. Engineers on Smart Follow Ups send an automated email eleven months after each job. The customer books, summer fills up, and the engineer becomes the name that customer keeps for the life of the boiler.
Results vary depending on the business and how the system is configured.
Your AI voice agent answers your business calls when you're unable to pick up, whether you're working under a sink, up a ladder or meeting a customer.
It can explain your services, ask what work the customer needs, collect their contact details and establish how urgently they need assistance.
You'll receive the enquiry details so you can respond without having to listen through voicemails or chase missing information. This means you can concentrate on the job you're doing while still being available to potential customers.
Yes. Your AI voice agent can be trained to recognise the types of urgent enquiries relevant to your business.
For example, a plumber might receive calls about burst pipes, leaking boilers or properties without heating. Your AI voice agent can ask relevant questions, identify the urgency and send an immediate notification to the appropriate engineer.
You decide which situations should be prioritised and who receives the alerts. Your AI voice agent doesn't diagnose dangerous faults or guarantee an emergency response, but it ensures urgent enquiries are identified and brought to your attention quickly.
Yes. Your AI voice agent can ask questions specific to the work your company undertakes.
For a loft conversion or extension, it could establish the type of project, property location, approximate timescale and whether the customer has drawings or planning permission.
This gives you useful information before making contact. You can also configure your AI voice agent to arrange site surveys or consultations through your business diary, helping you spend more time speaking to customers with suitable projects.
Yes. Your AI voice agent can be configured around the structure of your business, whether you work alone, employ several engineers or operate across different locations.
For example, a company offering plumbing, heating and electrical services can have its AI voice agent identify which service the customer requires and collect the relevant information.
Enquiries can then be directed to the appropriate person or team based on the job type, location, availability or urgency. Where scheduling is enabled, appointments can also be managed through the relevant diaries.